Refund policy

1. General Policy:

  • We take pride in creating and delivering high-quality handmade custom products, and we strive to ensure your satisfaction with each purchase. Our refund and return policy is designed to address situations where an order is incorrect or defective.

2. Returns Eligibility:

  • We accept returns only under the following conditions:
    • Incorrect Order: If you receive an order that is different from what you placed, please contact us via email within three business days of receiving the item. We will provide instructions on returning the incorrect product.
    • Defective Product: In the rare event that you receive a defective item, please notify us by email within three business days of receiving the item. AFTER 3 BUSINESS DAYS RETURNS ARE NOT ALLOWED , UNDER NO CIRCUMSTANCES CAN YOU GET A REFUND . ONLY STORE CREDIT OR ITEM SWITCH OUT.

3. Contacting Us:

  • To request a return for an incorrect order or a defective product, please contact us at [jolieminks@gmail.com] within three business days of receiving your order. Include your order number, a description of the issue, and any relevant photos if applicable.

4. Refund or Replacement Process:

  • Once we receive your email and assess the situation, we will provide instructions on how to return the incorrect or defective item.
  • If the issue is verified, we will offer you the choice of a refund or a replacement. The decision will be based on product availability and your preference.
  • Refunds will be processed within [3] business days after receiving the returned item, using the same payment method used for the original purchase.

Shipping and Billing Information:

  • Please ensure that your shipping and billing information is accurate and identical when placing an order. Any discrepancies may result in delays or issues with your order.

5. Shipping Costs:

  • We will cover the shipping costs for returning incorrect or defective items and for sending replacements, if applicable.

6. Non-Eligible Returns:

  • We do not accept returns for any reason other than incorrect orders or defective products.

7. Contact Information:

  • If you have any questions or concerns regarding our refund and return policy, please feel free to contact us at [jolieminks@gmail.com].

This policy clearly communicates the circumstances under which customers can request a return or refund and provides a clear process for contacting the owner. Make sure to adapt the template to your specific business needs and include any additional details or terms that apply to your handmade products.